Code of Professional Ethics, Conduct & Compliance

This Code is distinct from the Institute's Terms of engagement. It sets out the professional values every student and member commits to uphold. Detailed provisions are subject to final approval by IOM before launch.

All students and members of the Institute of Outsourcing Management (IOM) commit to uphold the highest professional standards. This Code defines the values that guide outsourcing professionals in every decision, across borders, industries and technologies.

Core principles

• Integrity. Act with honesty, truthfulness and transparency in every professional dealing.
• Objectivity & fairness. Remain impartial, respect diversity and avoid bias in global dealings.
• Professional competence. Maintain and advance knowledge, skills and judgment; apply diligence and due care.
• Confidentiality. Safeguard sensitive information and respect client and stakeholder trust.
• Accountability. Take ownership of decisions, outcomes and professional conduct.
• Sustainability. Promote practices that protect the environment, society and long-term value creation.
• Professional behaviour. Protect the reputation of IOM and avoid actions that discredit the profession.
• Public interest. Serve society, build trust and contribute to the global good.
• Diversity & inclusion. Value cultural, gender and experiential diversity as strengths in global outsourcing.
• Responsible innovation. Use technology, AI and analytics ethically, safeguarding human dignity and sustainability.

Enforcement

Breaches of this Code are subject to disciplinary action, which may include warnings, suspension or withdrawal of membership. All breaches are assessed according to their severity — minor, serious or gross misconduct — as defined in the IOM Disciplinary Framework, ensuring proportionate sanctions. An IOM designation signals not just competence but trustworthiness: employers know that an IOM professional is a safe pair of hands.